Company Profile
A Brief History
WNW started when partners Jeffrey Novick, David Werber, and Martin Werber converted a vintage Victorian schoolhouse into the Best Western City View Inn. Since then, the company has been dedicated to establishing quality hotels and great service. WNW continually upgrades its rooms and public areas to insure that we are on the leading edge of convenience and comfort. Whether traveling for business or pleasure, our guests know that WNW is dedicated to providing an experience of comfort and convenience. Our ideal locations, affordable rates and impeccable service combine to offer a perfect choice for the business or leisure traveler. The returning guest is our corporate reward.
Commitment to Quality
WNW Hospitality's commitment to quality is evident from the moment you enter any of our fine hotels. The caliber of our properties has been recognized both for architectural excellence and by the hospitality industry for the accommodations and service we provide.
Among our awards are the Best of the Best Award , Best Western Chairman's Award, Public Relations Award and four Directors Awards.
AWARDS RECEIVED DURING 2007 ARE:
- Black Rock Inn - Best of the Best Award from Best Western International This award is for overall fine quality delivered to guests.
- Best Western Seaport Inn - Directors Award for Quality
- Best Western Fort Lee - Directors Award for Quality
- Best Western Roundhouse Suites - Directors Award for Quality
- Best Western Woodbury Inn - Directors Award for Quality
In order to receive a Directors Award, a Best Western Property must score 950 or higher on the Best Western International quality and service inspection. These inspections are done two times a year and with very little advance notice to the properties.
WNW started when partners Jeffrey Novick, David Werber, and Martin Werber converted a vintage Victorian schoolhouse into the Best Western City View Inn. Since then, the company has been dedicated to establishing quality hotels and great service. WNW continually upgrades its rooms and public areas to insure that we are on the leading edge of convenience and comfort. Whether traveling for business or pleasure, our guests know that WNW is dedicated to providing an experience of comfort and convenience. Our ideal locations, affordable rates and impeccable service combine to offer a perfect choice for the business or leisure traveler. The returning guest is our corporate reward.
WNW HOSPITALITY VALUES
Customer
To exceed guests' expectations by anticipating their needs and providing a welcoming environment with the utmost in service and quality, thereby ensuring their satisfaction and return.
EMPLOYEE
To provide our guests with knowledgeable and professional employees who are empowered, passionate and caring. To enrich the lives of those employees who share our vision by providing resources, training, mentoring and encouragement.
SHAREHOLDERS
It is our commitment to the shareholders to protect their assets, maximize revenues and minimize expenditures, while maintaining an efficient and effective operation.
PRINCIPLES
Six Principles of Excellent Service
- Warmly Greet and Acknowledge every guest encountered.
- Take care of every guest's request quickly and in a friendly manner.
- Project a professional image through APPEARANCE and CONDUCT.
- Be committed to guest Comfort, Safety, and Security.
- Provide reliable information about the services available in the hotel and in the local area.
- Work to make everything right for guests so they look forward to coming back.
