Company Profile
A Brief History
WNW started when partners Jeffrey Novick, David Werber, and Martin Werber converted a vintage Victorian schoolhouse into the Best Western City View Inn. Since then, the company has been dedicated to establishing quality hotels and great service. WNW continually upgrades its rooms and public areas to insure that we are on the leading edge of convenience and comfort. Whether traveling for business or pleasure, our guests know that WNW is dedicated to providing an experience of comfort and convenience. Our ideal locations, affordable rates and impeccable service combine to offer a perfect choice for the business or leisure traveler. The returning guest is our corporate reward.
Commitment to Quality
WNW Hospitality's commitment to quality is evident from the moment you enter any of our fine hotels. The caliber of our properties has been recognized both for architectural excellence and by the hospitality industry for the accommodations and service we provide.
Among our awards are the Best of the Best Award , Best Western Chairman's Award, Public Relations Award and four Directors Awards.
WNW HOSPITALITY VALUES
Our Guests
We will provide legendary service by hiring the best staff. We will empower our staff to take care of all guests needs. No guests are to leave unhappy by keeping with the "Yes We Can" Attitude.
Our Associates
Hire for Attitude. Invest in training, mentoring, team-building and developing our associates. Ensure associates have the proper tools for success.
Our Product
Take care of every detail. Inspect to get what you expect. Provide a legendary product by using preventative maintenance programs at all WNW Hotels.
Our Management Philosophy
Be Visible & Approachable. Lead by Example. Management by interacting and walking around.
Our Partners
We will strive for operational excellence & continuous improvement in all that we do.
Our Communities
We will have involvement with local charities and give back.
Our Pledge
Check in and leave the rest to us!
PRINCIPLES
Six Principles of Excellent Service
- Warmly Greet and Acknowledge every guest encountered.
- Take care of every guest's request quickly and in a friendly manner.
- Project a professional image through APPEARANCE and CONDUCT.
- Be committed to guest Comfort, Safety, and Security.
- Provide reliable information about the services available in the hotel and in the local area.
- Work to make everything right for guests so they look forward to coming back.
